At Shopleys, we understand that circumstances may arise where you need to cancel your order. This Cancellation Policy outlines the guidelines and procedures for cancelling orders placed through our Website.
Order Cancellation:
1.1. You can cancel your order within 20 minutes of placing it on our Website.
1.2. Once the 20-minute window has elapsed, cancellation requests will not be accepted.
Cancellation Request Process:
2.1. To request a cancellation, please contact our customer support as soon as possible within the 20-minute timeframe.
2.2. Provide the necessary order details, such as the order number and reason for cancellation.
Refund Processing:
3.1. If your cancellation request is approved, we will initiate the refund process.
3.2. Refunds will be processed to the respective account used for the purchase.
3.3. Please allow up to 7 business days for the refund to reflect in your account. The exact timeframe may vary depending on your financial institution.
Non-Cancellable Orders:
4.1. Orders cannot be cancelled after the 20-minute cancellation window has passed.
4.2. Once an order has been dispatched for delivery, it cannot be cancelled.
Changes to the Cancellation Policy:
5.1. We reserve the right to modify or update this Cancellation Policy at any time. The revised policy will be posted on this page with the updated date.
Contact Us:
If you have any questions or concerns about this Cancellation Policy or your cancellation request, please contact our customer support at [email protected] or through our customer support channels.