At Shopleys, we strive to provide the best products and services to our customers. This Refund and Replacement Policy outlines the guidelines and procedures for requesting refunds or replacements for products purchased through our Website.
Eligibility for Refunds and Replacements:
1.1. We accept refund or replacement requests for eligible products under the following circumstances:
- Defective or damaged products received.
- Incorrect products delivered.
Refund and Replacement Request Process:
2.1. To request a refund or replacement, you must notify our delivery personnel at the time of product delivery if there is an issue with the product.
2.2. Our delivery personnel will assess the issue and determine whether a replacement is necessary.
2.3. If a replacement is not immediately available, we will process a refund for the affected product.
Refund and Replacement Options:
3.1. Upon verification of the issue, we offer the following options:
- Replacement: We will replace the defective, damaged, or incorrect product with a new one during the delivery.
- Refund: If an immediate replacement is not available, we will process a refund for the affected product.
Refund Processing:
4.1. Refunds will be processed within 7 business days of verifying the need for a refund.
4.2. The refund amount will be credited to the original payment method used for the purchase.
Non-Refundable and Non-Replacement Items:
5.1. Certain items are non-refundable or non-replaceable, including: Food Items, Opened seal products.
- Products that have been used, altered, or damaged by the customer.
- Products with missing parts or accessories.
- Products where the issue was not reported at the time of delivery.
Changes to the Refund and Replacement Policy:
6.1. We reserve the right to modify or update this Refund and Replacement Policy at any time. The revised policy will be posted on this page with the updated date.
Contact Us:
If you have any questions or concerns about this Refund and Replacement Policy or your refund/replacement request, please contact our customer support at [email protected] or through our customer support channels.