At Shopleys, we strive to provide high-quality products to our customers. This Return Policy outlines the guidelines and procedures for returning products purchased through our Website.
Eligibility for Returns:
1.1. We accept return requests for products with defects confirmed at the time of delivery.
1.2. Return requests must be made within 2 days of product delivery.
Return Request Process:
2.1. To request a return, you must notify our delivery personnel at the time of product delivery if you identify any defects.
2.2. Our delivery personnel will assess the issue and confirm the defect.
2.3. Return requests made after the 2-day period or for products without confirmed defects at the time of delivery will not be accepted.
Return Options:
3.1. Upon verification of the defect, we offer the following options:
- Replacement: We will replace the defective product with the same product within a maximum of 7 days from the date of delivery.
- Refund: If a replacement is not immediately available, we will process a refund for the affected product.
Return and Replacement Conditions:
4.1. The returned product must be unused, in its original packaging, and accompanied by all accessories, tags, and labels.
4.2. Products that have been used, altered, or damaged by the customer will not be eligible for return or replacement.
Return Processing:
5.1. Returns will be processed within 7 business days of verifying the defect and eligibility.
5.2. If a replacement is requested and available, it will be delivered within a maximum of 7 days from the return request date.
5.3. Refunds will be credited to the original payment method used for the purchase.
Non-Returnable Items:
6.1. Certain items are non-returnable, including: Food Items, Opened seal products.
- Products without confirmed defects at the time of delivery.
- Products returned after the 2-day return period.
- Products that have been used, altered, or damaged by the customer.
Changes to the Return Policy:
7.1. We reserve the right to modify or update this Return Policy at any time. The revised policy will be posted on this page with the updated date.
Contact Us:
If you have any questions or concerns about this Return Policy or your return request, please contact our customer support at [email protected] or through our customer support channels.