Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Website and any services provided by Shopleys ("we," "us," or "our"). By using the Website, you agree to comply with these Terms. Please read them carefully before using the Website. If you do not agree with any of these Terms, please do not use the Website.

  1. User Eligibility:

    1.1. You must be at least 18 years old to use the Website. By using the Website, you confirm that you are of legal age and can enter into a binding contract.

    1.2. If you are using the Website on behalf of a company or organization, you confirm that you have the authority to bind that entity to these Terms.

  2. Account Registration:

    2.1. Some features of the Website may require you to create an account. When registering, you must provide accurate and complete information.

    2.2. You are responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorized use of your account, please contact us immediately.

    2.3. We may suspend or terminate your account if the information provided during registration is inaccurate or incomplete.

  3. Product Listings and Orders:

    3.1. The Website allows you to browse, select, and purchase products available for delivery within the specified city.

    3.2. All product listings are subject to availability.

    3.3. By placing an order, you agree to pay the indicated price for the selected products, including any taxes, delivery fees, or other charges.

    3.4. We may cancel or refuse any order at our discretion, such as in cases of product unavailability or pricing errors.

    3.5. Product images on the Website are for illustrative purposes only and may differ from the actual product.

  4. Delivery:

    4.1. We will make reasonable efforts to deliver the ordered products within the specified timeframe. However, delivery times may vary and are subject to factors beyond our control.

    4.2. Delivery charges may apply and will be clearly communicated during the checkout process.

    4.3. Please ensure you provide accurate delivery information, including the address and contact details. We are not responsible for delays or failed deliveries due to inaccurate or incomplete information.

    4.4. The responsibility for the products passes to you upon delivery.

  5. Returns and Refunds:

    5.1. If you receive a defective or damaged product, please contact our customer support within 7 days of delivery to initiate the return or refund process.

    5.2. Certain products, like perishable goods or personalized items, may not be eligible for return or refund.

    5.3. Refunds will be issued in the original form of payment or as store credits, as determined by us.

  6. Intellectual Property:

    6.1. All content, trademarks, logos, and intellectual property displayed on the Website are the property of Shopleys or their respective owners. You are prohibited from using, reproducing, or distributing any content from the Website without our prior written consent.

  7. Limitation of Liability:

    7.1. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

    7.2. We do not guarantee the accuracy or completeness of the content on the Website. Your use of the Website is at your own risk.

  8. Governing Law and Dispute Resolution:

    8.1. These Terms are governed by and construed in accordance with the laws of India.

    8.2. Any dispute arising from these Terms will be submitted to binding arbitration in India, under the Indian Arbitration and Conciliation Act, 2023. The arbitration will be conducted in English.

  9. Modifications to Terms:

    9.1. We may modify these Terms without prior notice. The updated Terms will be posted on the Website. It is your responsibility to review them periodically.

    9.2. By continuing to use the Website after the revised Terms have been posted, you agree to be bound by the updated Terms.

  10. Severability:

    10.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Additional Points:

  1. Contact information:

    If you have any questions or concerns regarding these Terms or our services, please contact us at [email protected].

  2. Effective date for policy:

    These Terms are effective as of 16-July-2023.

  3. Limitation of liability and disclaimer of warranties:

    We provide no warranties or guarantees of any kind, express or implied, regarding the Website or the services offered.

  4. Rules of conduct:

    When using the Website, you agree to adhere to all applicable laws and regulations and to behave in a responsible and respectful manner.

  5. User restrictions:

    You are prohibited from using the Website for any unlawful or unauthorized purposes, including but not limited to unauthorized access or use of the Website's content and services.

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